faq

The plant invests money in filling the warehouse for finished products where about 1000 pieces of equipment are always available. Therefore, the shipment of products is carried out only after 100% payment on the invoice. The equipment can be released for customer pickup delivered by the plant motor transport to the destination, or to a transport company in Moscow.

Commissioning, staff training, warranty repair and service can be provided by the plant service department or a service center located in your region that has an agreement with the plant. You can find their contact details in Support section. Assembling, installation on the foundation, as well as the supply of communications to the equipment are not carried out by the plant specialists of the service department. More detailed information can be obtained in the service department of the plant by phone numbers: +7 (48131) 3-47-33, 3-48-88, +7 (915) 646-08-08.

The flatwork ironer dries and iron only straight linen (sheets, tablecloths, duvet covers, etc.), it is not intended for drying and ironing terry-loop goods and texture linen. If you iron on the dryer ironer linen with a residual moisture content of 50%, then the productivity of the dryer ironer decreases (for the linen to dry, it must be passed twice or ironed at a lower speed).

Our plant works with the following transport companies in Moscow city: Delovyye Linii LLC, PEС LLC, GTD Baikal Service, CDEK, Energia and others with whom your company works.

To become our regional service you need to send an official application to the plant indicating the full name of the organization and details to train your specialists, but first call +7 (48131) 3-48-88, 3-47-33, +7 (910) 720-28-84. Training is provided free of charge at the plant. If a service agreement is concluded, a certificate of the organization (company) is issued for the right to service the Vyazma brand laundry equipment and perform warranty and post-warranty repairs.

You can use the descaling agents for washing machines recommended in distributor networks.

The equipment is loaded onto vehicles by a forklift.

The price list can be obtained by contacting the sales department by phone or E-mail: sales@vyazma.su or download in Price list section.

The consumption of detergents depends on the processing technology of the laundry, the user's washing programs, the degree of staining and the detergents used (usually information on use and the required dosage is indicated on the packaging or in the instructions), but not more than 45 grams per kg of linen. The percentage of cold and hot water used depends on its temperature in the local water supply network, as well as on the technology of processing the laundry (the user's washing programs). However, in the most common cases (washing cotton fabrics), it can be respectively 30% (hot water) and 70% (cold water) of the total water consumption per wash cycle (program). Specific water consumption is indicated in the technical specifications.

The time required for a full cycle operation of the equipment depends on the selected washing program, on the water pressure in the mains and the temperature of hot water supplied to the washing machine. On average, a wash cycle can be from 45 minutes to 1.5 hours.

The G-factor is a characteristic of the extraction intensity. It is defined as the ratio of the rotation number of the washing drum per minute to its diameter. The higher the G-factor, the lower the residual moisture.

For all questions related to debugging and equipment repair, you can contact the plant service department by phone numbers +7 (48131) 3-47-33, 3-48-88, +7 (910) 720-28-84.

All spare parts are in stock. From the moment the equipment was discontinued, the plant sells all spare parts and components for these models within 10 years from the date of production cessation. You can obtain information on spare parts and the price list by contacting the sales department by phone or E-mail: sales@vyazma.su or download it in Price list section.

You can find more detailed information on this issue in our article «Professional ironing of linen: chest-heated ironer or flatwork ironer?»